AI phone assistant for veterinary practices
Reception cannot be in two places at once
VetRoute answers calls when your team is busy, so reception can focus on the clients and pets already in the practice.
VetRoute is an AI phone assistant for veterinary practices. It answers calls, takes messages, and handles common client requests like appointments, repeat prescriptions, and basic practice questions.
No medical advice. Practice-approved questions. Setup included for early practices.
VetRoute call summary
Sarah Williams
Caller
Sarah Williams
Pet
Max, Labrador
Request
Repeat prescription request
Status
Details captured
Next action
Send to reception for review
Call details sent to practice
Practice inbox ready for review
How VetRoute helps
Help with the calls and requests that pull reception away
Your reception team is already dealing with clients at the desk, pets in the practice, payments, prescriptions, emails, callbacks, and urgent concerns.
VetRoute answers when they cannot pick up, asks the right questions, and gives your team the information they need to deal with the call properly.
Answers the call
VetRoute gives callers a calm response when your team is busy, unavailable, or the practice is closed.
Handles the request
It can take messages, appointment requests, repeat prescription requests, basic questions, and callback details.
Passes back the key information
Your team can see who called, what they need, and whether anything needs attention.
Common client requests
Common client requests, handled properly
VetRoute can help with the calls and requests that usually interrupt reception during the day. It answers, asks the right questions, and passes the key information back to your team.
Messages and callbacks
VetRoute takes the caller’s details, why they called, and the best time for your team to respond.
Appointment requests
VetRoute collects who the appointment is for, what the client needs, and any preferred days or times.
Repeat prescriptions
VetRoute captures the pet, medication, owner details, and request clearly, so your team is not chasing missing information.
Basic practice questions
VetRoute can answer simple questions about opening hours, location, parking, registration, prices, and out-of-hours instructions.
Urgent concerns
VetRoute follows your practice rules, flags concerning calls, and passes them back clearly for your team to deal with.
New client enquiries
VetRoute collects the details your team needs, so a new client does not disappear because nobody could pick up.
Call summaries and reports
VetRoute sends the key call details to your practice and can show what clients are calling about, helping managers spot trends, reduce repeat questions, and see where reception needs support.
Safety
VetRoute does not give medical advice
That is what your vets are for.
VetRoute can ask the non-medical questions your practice agrees in advance, collect the key details, flag anything that sounds urgent, and pass the information back to your team.
Your team decides what happens next.
Pricing
Choose how much you want VetRoute to handle
Start with phone answering and clear call information, or add help with appointments, reminders, routing, reports, and system connections where available.
Phone Assist
Up to 150 calls/month
Additional calls: £1.50 per call
For practices that want VetRoute to answer calls, take the right details, and pass the information to the team.
- Answers calls 24/7
- Takes messages
- Captures caller and pet details
- Captures callback requests
- Captures appointment requests
- Captures repeat prescription requests
- Answers basic practice questions
- Flags urgent calls using your practice rules
- Sends the key call information to your team
Practice Assist
Up to 200 calls/month
Additional calls: £1.50 per call
For practices that want VetRoute to handle more of the front-desk work that starts on the phone.
- Everything in Phone Assist
- Books appointments where your system allows it
- Changes or cancels appointments where your system allows it
- Sends appointment reminders
- Sends repeat prescription reminders
- Handles new client enquiries
- Routes calls to the right person or location
- Sends follow-up messages after selected call types
- Sends review request messages
- Connects to your calendar, booking system, CRM, or practice system where available
- Dashboard showing call volume, call reasons, missed requests, and urgent calls
- Monthly summary for the practice manager
Early practice offer: setup included.
FAQs
Questions practice owners usually ask first
What is VetRoute?+
VetRoute is an AI phone assistant for veterinary practices. It answers calls, takes messages, handles common client requests, helps with appointments and repeat prescriptions, answers basic practice questions, and passes the key information back to your team.
Is VetRoute replacing our receptionist?+
No. VetRoute supports reception, it does not replace it. It helps with the phone work that interrupts the day, while your team stays in control of the client relationship, clinical decisions, medication approvals, and anything that needs human judgement.
What kind of calls can VetRoute handle?+
VetRoute can help with messages, callbacks, appointment requests, repeat prescription requests, new client enquiries, basic practice questions, and urgent concerns that need to be flagged.
Can VetRoute book appointments?+
Yes, where your system allows it. VetRoute can collect appointment requests as standard. On Practice Assist, it can book, change, or cancel appointments where the calendar, booking system, or practice system supports it.
Can VetRoute handle repeat prescription requests?+
Yes. VetRoute can collect the pet’s details, medication request, owner details, and any relevant notes. Your team still reviews and approves the request before anything is issued.
Does VetRoute give clinical advice?+
No. VetRoute does not diagnose, recommend treatment, or give medical advice. That is what your vets are for.
What happens if a call sounds urgent?+
VetRoute can flag urgent or concerning calls based on your practice rules. It then follows the process you agree, such as passing the details to your team, routing the caller, or telling the caller what to do next based on your instructions.
Can VetRoute connect to our existing systems?+
Yes, where available. VetRoute can work without system connection by passing the key call information back to your team. On Practice Assist, it can connect to your calendar, booking system, CRM, or practice system where supported.
How long does setup take?+
We start by agreeing what VetRoute should handle, what questions it should ask, and what information your team needs from each call. For early practices, setup is included.
Book a demo
See how VetRoute would work in your practice
Tell us what your reception team is dealing with, and we’ll show how VetRoute could answer calls, handle common client requests, and pass the right information back to your team.