AI phone support for busy veterinary practices
Reception cannot be in two places at once
VetRoute answers calls when your team is busy, captures the right details, flags urgent concerns, and sends reception a clear summary, so your team can stay focused on the clients and pets already in the practice.
VetRoute handles routine phone requests, appointment enquiries, repeat prescription details, basic practice questions, and callbacks using your practice-approved rules.
Built to support reception, not replace it.
VetRoute call summary
Sarah Williams
Caller
Sarah Williams
Pet
Max, Labrador
Request
Repeat prescription request
Status
Details captured
Next action
Send to reception for review
Call details sent to practice
Practice inbox ready for review
How VetRoute helps
Help with the calls and requests that pull reception away
Your reception team is already dealing with clients at the desk, pets in the practice, payments, prescriptions, emails, callbacks, and urgent concerns.
VetRoute answers when they cannot pick up, asks the right questions, and gives your team the information they need to deal with the call properly.
Answers the call
VetRoute gives callers a calm response when your team is busy, unavailable, or the practice is closed.
Captures the request
It can capture messages, appointment requests, repeat prescription requests, basic questions, and callback details.
Passes back the key information
Your team can see who called, what they need, and whether anything needs attention.
Common client requests
Common client requests, captured clearly
VetRoute can help with the calls and requests that usually interrupt reception during the day. It answers, asks the right questions, and passes the key information back to your team.
Messages and callbacks
VetRoute takes the caller’s details, why they called, and the best time for your team to respond.
Appointment requests
VetRoute collects who the appointment is for, what the client needs, and any preferred days or times.
Repeat prescriptions
VetRoute captures the pet, medication, owner details, and request clearly, so your team is not chasing missing information.
Basic practice questions
VetRoute can answer simple questions about opening hours, location, parking, registration, prices, and out-of-hours instructions.
Urgent concerns
VetRoute follows your practice-approved rules, flags urgent concerns, and passes them back clearly for your team to deal with.
New client enquiries
VetRoute collects the details your team needs, so a new client does not disappear because nobody could pick up.
Call summaries and reports
VetRoute sends the key call details to your practice and can show what clients are calling about, helping managers spot trends, reduce repeat questions, and see where reception needs support.
Safety
VetRoute does not diagnose, advise, or replace clinical judgement
It asks the non-medical questions your practice approves in advance, flags urgent concerns, and passes the information back to your team.
Pricing
Choose the level of phone support your practice needs
Start with phone answering and clear call information, or add help with appointments, reminders, routing, reports, and system connections where available.
Phone Assist
Includes up to 150 calls/month.
Additional usage available if needed.
For practices that want VetRoute to answer calls, take the right details, and pass the information to the team.
- Answers calls 24/7
- Takes messages
- Captures caller and pet details
- Captures callback requests
- Captures appointment requests
- Captures repeat prescription requests
- Answers basic practice questions
- Flags urgent concerns using your practice-approved rules
- Sends the key call information to your team
Practice Assist
Includes up to 200 calls/month.
Additional usage available if needed.
For practices that want VetRoute to support more of the admin that starts on the phone, including reminders, follow-ups, routing, reporting, and system connections where configured.
- Everything in Phone Assist
- Books appointments where your systems allow it
- Changes or cancels appointments where your systems allow it
- Sends appointment reminders where configured
- Sends repeat prescription reminders where configured
- Captures new client enquiries
- Routes calls to the right person or location where configured
- Sends follow-up messages after selected call types where configured
- Sends review request messages where configured
- Connects to selected calendars, CRM tools, and external systems where available
- Simple dashboard available where configured, showing call volume, call reasons, missed requests, and urgent concerns
- Monthly summary for the practice manager
Early practice offer: setup included.
FAQs
Questions practice owners usually ask first
What is VetRoute?+
VetRoute is AI phone support for veterinary practices. It answers calls, takes messages, captures common client requests, helps with appointment enquiries and repeat prescription details, answers basic practice questions, and passes the key information back to your team.
Is VetRoute replacing our receptionist?+
No. VetRoute supports reception, it does not replace it. It helps with the phone work that interrupts the day, while your team stays in control of the client relationship, clinical decisions, medication approvals, and anything that needs human judgement.
What kind of calls can VetRoute support?+
VetRoute can support messages, callbacks, appointment requests, repeat prescription requests, new client enquiries, basic practice questions, and urgent concerns that need to be flagged.
Can VetRoute book appointments?+
Yes, where your systems allow it. VetRoute can capture appointment requests as standard. On Practice Assist, it can book, change, or cancel appointments where the calendar, booking system, or practice system supports it.
Can VetRoute capture repeat prescription requests?+
Yes. VetRoute can capture the pet’s details, medication request, owner details, and any relevant notes. Your team still reviews and approves the request before anything is issued.
Does VetRoute give clinical advice?+
No. VetRoute does not diagnose, recommend treatment, give medical advice, or replace clinical judgement.
What happens if a call sounds urgent?+
VetRoute can flag urgent concerns based on your practice-approved rules. It then follows the process you agree, such as passing the details to your team, routing the caller where configured, or telling the caller what to do next based on your instructions.
Can VetRoute connect to our existing systems?+
Yes, where available. VetRoute can work without system connection by passing the key call information back to your team. On Practice Assist, it can connect to your calendar, booking system, CRM, or practice system where supported.
How long does setup take?+
We start by agreeing what VetRoute should support, what questions it should ask, and what information your team needs from each call. For early practices, setup is included.
Arrange a free consultation
See how VetRoute would work in your practice
Tell us what your reception team is dealing with, and we’ll show how VetRoute could answer calls, capture common client requests, and pass the right information back to your team.